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Considerate Constructors Scheme – Guide and Examples of Above Best Practice Scoring

This section is intended to discover whether the site is fully aware of all those who may be affected by the work and thereafter to see what efforts are made to minimise any nuisance or inconvenience.


  • Preparing a public relations plan for engagement with the local community
  • Arranging out of office meetings and open days for residents, schools, businesses etc.
  • Inviting neighbours to advise of any special requirements that they may have during the construction process
  • Holding meetings with neighbours before major deliveries and site activities
  • Providing for disabled visitors to the site e.g. site notices in Braille

Site Parking

  • Renting a car park for the duration of a project with site operatives brought to site by minibus
  • Promoting and monitoring an operatives’ car share scheme
  • Allocating cycle parking spaces
  • Providing a designated disabled parking bay
  • A yellow card system in place for operatives who parked inconsiderately. Banning anyone from the site with two yellow cards.


  • A small gantry built over works to prevent an excessive diversion for pedestrians
  • Providing local residents affected by a road diversion with a lift to the local bus stop
  • Leasing a strip of land to provide a better, safer route for pedestrians


  • Agreeing the most appropriate routes to the site with the local highways authority
  • Restricting deliveries to site to certain set times.
  • Asking delivery drivers to contact the site when they are close to allow appropriate measures to be taken to enable wagon access, minimising traffic delays.


  • Escorting a partially blind neighbour of the site around the site boundary to allow her guide dog to become accustomed to the changes
  • Designing all access and boundaries in conjunction with the Disability Access Advisory Group.
  • Erecting fences, higher than required, to avoid overlooking neighbours’ gardens
  • Discouraging smoking on the boundary of the site through the provision of a dedicated smoking area


This section examines how aware the site is of its impact on the environment (energy, waste, pollution, resources, ecology etc) and examines what is done to minimise this and make a positive contribution.


  • Requiring all site operatives to pass an environmental test as part of their induction
  • Assigning a manager as an ‘environmental manager’ on site
  • Producing a ‘Save Energy in Our Office’ policy document
  • Holding an environmental awareness  training day every month


  • Making every effort to reuse materials on site e.g. salvaged timber for shuttering
  • Retaining and crushing some of the demolition waste to form hard-standing
  • Displaying information about the site’s environmental performance on site hoardings
  • The off-site fabrication of as many components as possible to limit waste and speed up the build process


  • Developing a new site entry point where there was concern that the current access route would disturb tree routes
  • Producing A3 laminated sheets regarding local wildlife and displaying around the site
  • Introducing a ‘tree sponsorship’ scheme
  • Excavating large swards of local flowers and transplanting in a local park

Hazardous Materials

  • Setting up a bunded area within the compound for all refuelling
  • Training two site operatives to deal with any spillages
  • Removing hydrocarbons from the site using a vacuum method
  • Creating a paint brush cleaning point

Energy Efficiency

  • Collecting, storing and reusing rainwater on site to reduce mains water usage
  • Providing toolbox talks regarding the importance of energy efficient behaviour on site
  • Providing a cycle loan scheme to encourage operatives to cycle to work
  • Piloting renewable energy sources, wind turbines and solar panels on the site accommodation buildings


  • Using energy efficient lighting with sensors
  • Using directional ‘white noise’ reversing warning systems on all vehicles
  • Researching and implementing a ‘silent’ piling technique to reduce noise
  • Forming a fenced exclusion zone to prevent any pollution entering an adjacent canal


Is this site doing all it can to appear clean, tidy and well presented? Are the facilities clean and of a standard of which the industry should be proud?


  • Inspecting the site boundary first thing every morning and removing all graffiti, dirt and litter immediately
  • All vehicles leaving the site having to pass a cleanliness check with the banksman
  • Repainting hoarding regularly to look clean and new
  • Cleaning the nearby public park during a neighbourhood clean-up day


  • Providing a changing room with boot cleaners next to the welfare facilities and site offices to encourage the removal of wet/muddy clothes and boots
  • Displaying a cleaning schedule in the facilities to indicate that cleaning had been carried out
  • Carrying out hourly checks on the toilets and facilities


  • Allocating all roads on the site hard surfaces from the start
  • Using an effective wheel wash for all vehicles leaving the site
  • Adopting a training and enforcement scheme to achieve a litter free site
  • Training one of the site operatives and giving them the job of ‘dust champion’


  • Cleaning all the site vehicles inside and out to promote the positive image of the company


How well is this site communicating with those that may be interested or affected? When the project is complete, what impression will the contractor leave behind?

Site Presentation

  • A local artist was invited to paint site hoardings to resemble the look of a finished building
  • Providing excellent viewing facilities, including an observation cabin
  • Enhancing site presentation by clear signage, excellent ramped paving, an attractive fence and colourful plant tubs


  • On completion of the work, the contractor sent a questionnaire to  all affected neighbours, requesting
    comments and feedback
  • Adopting a comments box for the neighbours of the site
  • Distributing key fobs to all locals affected by works on site which included a 24 hour contact number
  • An online video diary was made to inform neighbours about site activities
  • When trees had to be removed, the site was open and transparent regarding details of the permission granted and reasons, including action that would be taken to plant replacements


  • Employing a full time Tenant Liaison Officer on the site
  • Donating surplus materials
  • Providing sponsorship to local charities, schools and clubs
  • Offering use of the site to emergency services for training purposes

Complaint Handling

  • Maintaining and displaying a complaints log in the site office
  • Pre-empting complaints by analysing neighbours’ feedback at the pre-commencement stage
  • Setting up neighbours’ meetings with the local council, businesses and residents on sites where there are numerous objections

Avoiding Nuisance

  • Using silent security alarms to avoid the disturbance of false alarms
  • Creating a separate compound within the site for all cutting and grinding, well away from neighbours and the public
  • Adopting off-site construction methods to reduce noise and time spent on site
  • Where a site was adjacent to a school, carrying out noisy work during the lunch hour to avoid disturbing lessons


Does every person on the site create a positive image of their company and the industry? What does the site and its accommodation say about what is important to the contractor?


  • Colour coordinating all hard hats on site with clear charts displayed showing the colour designations
  • Running an ‘operative of the month’ award  to recognise good conduct and personal presentation
  • Including photographs and videos at induction to deal with neighbours and passers-by
  • Providing free internet access in the site canteen


  • Including a dedicated disabled toilet with separate access
  • Providing a prayer room and appropriate facilities for those that required it
  • Giving site operatives company branded kit bags to encourage them to use the showers provided
  • Providing battery charging lockers
  • Including a recreational room within the site


What is the impression you get regarding safety on this site? Is it promoted clearly and strongly to operatives, visitors and the general public? Is there a proactive approach to driving up standards?

General Public and Neighbours

  • Providing open safety sessions for the neighbours
  • Where the site had made a temporary crossing, it was not only ramped but tactile paving was used
  • Inviting the HSE to  site to review specific and innovative site practice
  • Designating one way traffic routes through the site with clearly signed speed limits


  • Removing all trip hazards from the emergency exits to the extent of ramping all steps
  • Selecting site operatives at random and asking them a series of site safety related questions
  • Displaying safety reports and the minutes of meetings in the site office and canteen
  • Operating a safety league table to find the safest contractor/operative
  • Drawing up a colour coded scheme to indicate which operatives are permitted to work in each zone and what level of PPE is required


  • Including a bell on site hoarding to attract the attention of the Site Manager
  • Holding a stock of clean PPE at the site entrance for visitors


As an employer, is the site ‘responsible’ to the operatives on site and to the public in general? Is the contractor also playing a role in the recruitment and training of the industry’s future workforce?

Occupational Health and First Aid

  • Due to the site being spread over a large area, all operatives were issued with a handout giving details (including maps) of local A&E facilities
  • Extending occupational health facilities to include stress, debt and relationship counselling advice
  • Carrying out random drug and alcohol tests on site
  • Providing water dispensers throughout the site
  • Promoting a blood donor campaign with operatives encouraged to take part


  • Providing operatives with a ‘passport’ and helmet stickers as evidence of having successfully undergone the contractor’s induction
  • Providing site operatives, including all sub contractors, with plastic photo ID cards
  • Where operatives worked in occupied residential properties, safes were provided for the valuables of concerned residents

Educational Visits

  • Developing a site safety board game to instruct and entertain children visiting the site
  • Training staff as ‘Young Ambassadors in Construction’ which promotes confidence in young professionals to visit schools to talk about careers in construction
  • Site arranging visits to the local school
  • Site hosting three events during National Construction Week

Equal Opportunities

  • Following Site Manager’s active encouragement, two disabled site operatives were employed on site – one as a painter and one as a cleaner
  • Carrying out a special needs survey prior to works starting on site
  • Allocating a designated female changing room
  • Putting measures in place to allow the employment of disabled persons and talks were held with local Disability Employment Advisers during site set up


In addition to familiarising all those involved in the project, what is being done to promote the Scheme to the wider public? Is the contractor accountable and accessible? What is being done to create a sense of pride in working in construction?

To the Considerate Constructors Scheme

  • An on-site CCS champion was appointed to set targets and monitor performance against the Scheme’s Code of Considerate Practice
  • CCS posters were displayed in frames
  • Awareness of the CCS promoted through briefings by Directors and Managers to subcontractors
  • Site maintaining a file detailing what it had done in relation to the Scheme’s Code of Considerate Practice and what it intended to do

To the General Public

  • Providing, at the site entrance, a covered board giving the names and photos of key site personnel, as well as an overview of site progress
  • Encouraging all operatives and delivery drivers to point out visual changes that could be made to the outside of the site to improve its image
  • Carrying out ongoing customer satisfaction surveys aimed at achieving 100% neighbourhood satisfaction

To Operatives

  • Distributing Scheme leaflets to all sub-contractor companies that were not fully aware of the Scheme
  • Updating a weekly display board in the canteen showing selected bullet points taken from the CCS ‘Site Manager’s Terms of Reference’
  • Issuing all operatives with the CCS Operatives Handout as part of their induction
  • Displaying and monitoring Site Monitors’ Reports as the basis of toolbox talks


  • Holding careers advice sessions for site staff
  • Training staff to identify and manage a ‘bomb discovery’ incident
  • Site holding a full record of operatives’ training and other certification, as well as their photographs, and information about medical conditions
  • Putting the Site Manager forward as a mentor for students of the local construction college
  • Maintaining a photographic record of examples of good and bad practice, and discussing these with operatives


What measures, if any, have been implemented on this site that could be classed as exceptional and unique?

Examples of above best practice are site specific for this section.

Note: Recommendations for above best practice behaviour are correct as of 20th March 2010.